Last Updated: March 6, 2019
What is your refund policy?
At KRD, the vast majority of resources you purchase are delivered electronically. Unlike a t-shirt or a book, you can’t (really) return a PDF, Word document, video file or other files once you’ve downloaded it. For that reason, all sales on KRD of digital resources are considered final and nonrefundable.
We get that things don’t always go as planned, so we offer refunds in a few limited circumstances. If your purchase falls into one of the exceptions listed below, you may be eligible for a refund.
Refund requests must be submitted within 1 week of your purchase and are granted on a case-by-case basis.
- Compromised Resource File- A resource file is damaged or is missing content.Example: A thumbnail or preview is uploaded instead of the resource itself.
- File Download Status— You purchased a resource but never downloaded the file from your “My Purchases” page. (Verified by KRD).
If your purchase meets these guidelines, you can submit a refund request to firstname.lastname@example.org . As part of your request, be sure to include the resource name, your concerns about the resource, and any specific examples or details you might have. Screenshots welcome!